Returns & Refunds

• Return Policy

  At LAMORE, we want you to feel confident trying our products. Because skincare results can take time and consistent use, eligible purchases are covered by our 30-Day Money-Back Guarantee.

  To qualify for a refund on a used product, you must demonstrate that the product was used as directed during the 30-day trial period without achieving the expected result.

  1. 30-Day Performance Guarantee

  Our 30-Day Money-Back Guarantee is intended for customers who have genuinely used the product consistently and as directed.

  To submit a performance-related refund request, we may ask for reasonable evidence of consistent use, such as:

  • dated photos showing your progress during the 30-day period
  • photos of the product and remaining contents
  • your order number and purchase information
  • a short explanation of your experience and results

  Your 30-day trial begins from the confirmed delivery date.

  2. Claim Submission Process

  If you have completed the 30-day trial period and are not satisfied with your results, please contact us at:

  discoverlamore@gmail.com

  Include:

  1. Your full name
  2. Your order number
  3. A brief explanation of your experience
  4. Any requested photos or supporting information

  Once your claim is received, our support team will review the information provided and contact you with the next steps.

  If your return is approved, you may be asked to return the product to our designated return address before a refund is issued.

  3. Final Sale & Return Conditions

  No Change-of-Mind Returns:
  We do not accept returns solely because you changed your mind after an order has been processed.

  No Early Performance Claims:
  Refund requests relating to product results must be submitted after completing the 30-day trial period.

  Shipping Fees:
  Original shipping charges are non-refundable unless required by applicable law. Customers may also be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

  4. Policy Limitations

  Fraud Prevention:
  LAMORE reserves the right to reject claims involving false, misleading, duplicated, altered, or fraudulent information.

  One Guarantee Claim Per Order:
  The 30-Day Money-Back Guarantee is limited to one approved performance-related claim per qualifying order.

  Eligibility:
  Refunds are only available for purchases made directly through LAMORE unless otherwise stated.

  Refund Method:
  Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.

Refunds will not be issued for orders placed after misreading or misunderstanding the displayed price or currency.

We reserve the right to deny any refund or return request that doesn’t meet our requirements.